RETURN POLICY
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RETURNS

Our 14 Day return policy gives you plenty of time to consider your purchase. As long as the item is returned in new, unaltered, and unused condition we will accept the return and issue a refund in the form of an account credit or in the manner by which the item was purchased. No big deal.

    Here’s how to return jewelry:

  • 1) Ring (pun intended) our Customer Service 808-822-3199 and request a Return Authorization Code for your order number.

  • 2) Print the Return Form and fill it out completely. Please write your Return Authorization Code on the return form and on the outside of the shipping box on the front of the package so that it is clearly visible.

  • 3) Ship your package with the return form and original invoice via United States Postal Service, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached us. Please retain your shipping receipt until you receive your credit or refund.

  • 4) Send your package to:
    Grande’s Gems
    4-1351 Kuhio Highway
    Kapaa, Hawaii 96746

  • 5) After we receive your package, our Quality Assurance Department will verify the condition & authenticity of the returned item(s).

  • 6) A refund or customer credit (for exchanges) will be issued within 7 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.

CLICK HERE TO PRINT OUT RETURN FORM (PDF)

    Returns and Exchanges are subject to the following restrictions:

  • • The original Invoice and a Return Authorization Code must accompany the returned item.

  • • The item must be returned in its original condition, unworn and unaltered in any way.

  • • Non-insured packages will be returned to sender.

  • • Shipping charges are not refundable.

  • • Items that have been worn and damaged due to client negligence cannot be returned.

  • • Special orders and engraved items are not returnable. If there was an error made on our part, we will happily exchange your order.

  • • The original diamond grading report for a certified diamond must be returned or a $150 replacement fee will be charged.


NOTE:
We are not responsible for items lost or damaged while shipping.
Please do not write “jewelry” or any other jewelry-related words on the outside of the package.
There will be no returns on special orders.

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